​1. Shipping Information
​Order Processing: We process your order immediately once it is completed. Orders are typically shipped the next working day after the order is placed.
​Delivery Timeline: Shipping usually takes between 3 to 8 business days.
​Business Days: Our working days are Sunday to Thursday.
​Promotional Periods: Please note that during sales, new launches, or holiday periods, delivery may be slightly delayed due to high order volumes.
​Order Modifications: No changes or additions can be made to an order once it has been shipped from our warehouse.
​2. Returns & Exchanges
​To maintain the highest hygiene standards for our beauty and skincare products, our return policy is as follows:
​Damaged or Incorrect Items: If you receive a product that is damaged or different from what you ordered, please notify us within 48 hours of receipt.
​We will send a replacement at no extra shipping cost.
​If the item is out of stock, a full refund will be issued once the original product is returned to our warehouse.
​Hygiene & Safety: In accordance with consumer protection regulations, we cannot accept returns or exchanges on any products that have been opened, used, or had their security tags/seals removed.
​General Returns (Change of Mind): Returns for unopened and unused products in their original packaging are accepted within 14 days of receipt.
​Notification Window: You must initiate a request for any return or exchange within 48 hours of receiving your package.
​3. Late Orders & Cancellations
​Late Delivery: If your order is delayed beyond 10 business days from the date of placement, you have the right to cancel.
​How to Cancel: To cancel a late order, please email us at customer.service@sugarmeansgirl.com.
​Refund Process: We will process your refund within 14 days of receiving the returned products or once the cancellation is confirmed (if the order never arrived).
​4. Refund Methods
​Credit/Debit Card (Visa/Mastercard): Refunds will be processed back to your card within 10–14 business days.
​Cash on Delivery: For orders paid in cash, refunds will be issued via InstaPay or Vodafone Cash.
​How to Start a Return
​For all exchanges or returns, please contact our customer support team:
​📧 Email: customer.service@sugarmeansgirl.com
📝 Requirement: Please include your Order Number in the subject line or body of the email.